Description
VACANCY: FRONT OFFICE ADMINISTRATOR / RECEPTIONIST

Mountain Lakes Resort & Spa is looking for a professional, friendly and customer-focused Front Office Administrator/Receptionist to join our team.

Duties and Responsibilities
KEY RESPONSIBILITIES:

• Welcome and assist guests upon arrival.
• Handle guest check-ins and check-outs efficiently.
• Manage reservations and guest enquiries.
• Answer telephone calls, emails and other guest communications.
• Process guest payments and maintain accurate records.
• Handle guest requests and complaints professionally.
• Coordinate with Housekeeping and other departments regarding room status.
• Provide guests with information about resort facilities and services.
• Maintain a professional and welcoming Front Office environment.
• Assist with other operational duties as required.

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Dictionaries & Encyclopedias
Mail & Package Delivery
Compensation & Benefits
Qualifications and Experience
MINIMUM REQUIREMENTS:

• Diploma or certificate in Hospitality, Tourism, Front Office Operations or a related field.
• Previous experience in a hotel, lodge or resort environment will be an advantage.
• Excellent communication and customer service skills.
• Professional appearance and positive attitude.
• Computer literacy.
• Ability to work shifts, weekends and public holidays.
• Valid driver’s licence is essential.
• Mature, reliable and able to work independently.